Frequently Asked Questions

From gameplay questions, payout & tax inquires, partnership opportunities, to media inquires; feel free to reach out to the PinSeeker team.

Contact us

Partnership Opportunities

For all inquires related to partnering with PinSeeker, please reach out to our sales & partnerships team.

Technical Support

For technical support with the PinSeeker app or with downloading E6 CONNECT, please contact us.

Media Inquiries

For speaking opportunities, event management or press requests from PinSeeker, please reach out.

Game Play

How do you measure closest-to-the-pin?

It is the shortest distance to the pin from each player’s best ball that has come to rest on the green’s surface to determine the leader-board positions.  It is a line of site measurement provided by E6 Connect.

How long does it take to play PinSeeker?

Each tournament hosted on PinSeeker is typically around 5-8 shots per tournament. Most players can play a tournament in less than 5 minutes.

What is a golf simulator?

A golf simulator is a piece of hardware combined with software that allows you to simulate the game of golf. 

A more detailed description: A technologically advanced machine that can sense, record, and analyze your swing and show you results like club speed, clubface angle and impact, club path, ball path, ball speed, horizontal and vertical launch angle, spin, and so on with simulator mats, sonic sound system, optical sensor system, radar, ball tracking system, and cameras.

Every simulator captures and senses these data points a little differently so it is important to get to know how your simulator works best with lighting, positioning, and so on.

There are a variety of manufacturers of golf simulator hardware.  Several of those manufactures utilize E6 Connect software as the driving engine.

What is E6 CONNECT? Will E6 CONNECT work on my simulator?

E6 CONNECT is an added feature on the E6 platforms that allows players to better track their stats, improve their game, and play golf courses around the world. To learn more, go to https://e6golf.com/

What simulators are eligible to play on PinSeeker?

Currently you are able to play at any facility (public or private) that has an E6 Connect Compatible simulator w/ E6 Connect installed.  Below is a list of currently compatible simulators. 

MANUFACTURER
TruGolfErnest SportsFlightScopeForesight
SkyTrakTrackManUNEEKORGPRO
GSAGTSPro Tee UnitedPro Sim
Tittle XWRGGreen JoyPremier Divot Action
Sports CoachWindriderWiz Golf
K-Golf
What is the speed of the greens on a stimpmeter?

The speed of the greens vary per tournament.  We use the terminology slow, medium, fast to indicate speed.  Slow is 8 or less, medium is 9-10, fast is 11 or higher.

My shot is closer than other shots but it’s not sorted right on the leader-board?

Only shots that come to rest on the green’s surface (not fringe, fairway, rough, or hazard) will be considered eligible to win (Identified in the definition of OB). In some cases when the pin is tucked tight on the green, you may hit a close one (good for you!), but still may not be eligible to win and will be considered OB per tournament rules. While you may not have an eligible shot, we will still show your best shot distance on the leader-board with the OB indicator.

What does OB mean?

OB means out-of-bounds. PinSeeker rules state that a ball must be on the green in order to be eligible to participate in the tournament. This does not always mean you were out-of-bounds for the hole. However, you are OB for the hole, per tournament rules, if your ball doesn’t come to rest on the green.

My swing didn’t register?

There are a couple of reasons that a shot may not register with PinSeeker.

Simulator Hardware

Depending on the type of simulator hardware that you are using and the technology used within the simulator, there may be instances where a shot was not recognized due to many factors. Check with your simulator company to understand why this may be the case.

Connection Issues

In the case where your local network may lose connectivity, this could cause issues with E6 Connect not being able to read the shot data from the hardware as well as PinSeeker not being able to read the shot data from E6 Connect. 

Why does it tell me a simulator is not nearby when there is one nearby?

Some simulators are not registered therefore our system is incapable of locating them. In cases where you find a simulator that is unregistered check to see if the location operates the E6 Connect with the Pinseeker Game. This includes private simulators that may have the ability to play PinSeeker. In this case, simply click Continue to play.

Why does it say that my location is restricted?

PinSeeker is only available in select jurisdictions. Please check www.pinseekergame.com or contact [email protected] if you are located in a legal jurisdiction but unable to play.

Can I play without using my camera?

Your camera is only used to enter into the tournament by recognizing the QR code.  Otherwise, you can type in the 6 digit code, located on the screen directly into your phone.

How do I play in a tournament?

Download the PinSeeker Game app on your smartphone.  Confirm your simulator is a sim eligible for E6 Connect. Make sure you have download the latest version of E6 Connect that contains the PinSeeker game. If you do not have a simulator, locate one nearby that has E6 Connect. Finally, you will navigate to the active tournaments on the app and select “Enter the tournament”.  From there follow the on-screen prompts to enter the tournament.

Home Simulator Owners

Is the E6 Connect Demo version a ‘limited’ version of PinSeeker?

No, the Demo version of E6 Connect contains access to the full version of the PinSeeker game.

Does it cost anything for me to put PinSeeker on my home simulator?

No, there is no charge to host PinSeeker on your simulator.  You can download E6 Connect Demo version.  It has limited games and courses but the full game of PinSeeker is accessible in this version.

What are the requirements for my simulator to play PinSeeker?

The main requirement is that your simulator is compatible with E6 Connect software. For a list of compatible simulators, please go to https://e6golf.com/.  If you don’t see your simulator on the list, please contact our support team at [email protected].  After you have confirmed your simulator is compatible with E6 Connect, you must download the latest version of E6 Connect that includes the PinSeeker game.  Finally, you must have the app downloaded on your smartphone (Apple, Android).

Is my simulator able to play PinSeeker?

 Below is a list of currently compatible simulators. 

MANUFACTURER
TruGolfErnest SportsFlightScopeForesight
SkyTrakTrackManUNEEKORGPRO
GSAGTSPro Tee UnitedPro Sim
Tittle XWRGGreen JoyPremier Divot Action
Sports CoachWindriderWiz Golf
K-Golf
How can I get PinSeeker on my home simulator?

First you must ensure your simulator is compatible with E6 Connect software.  Second, you must install E6 Connect’s latest version of software.  You are able to use the demo version if you don’t have a current license.  Third, you must install the app on your smartphone.

Why can I play the free tournaments but not the CASH tournaments?

PinSeeker is a game of skill; however, some states do not allow monetary prizes to be paid to players for a variety of reasons, including if there is any element of chance or if the player must exert effort to play. In those states, PinSeeker can only offer the free tournaments.

Onboarding

I am under the age of 18. Can I win any money?

Legally, you must be 18 years old or older to win a monetary prize.

Do I need to bring my own clubs?

Some facilities may supply a rental set of clubs for you to use and some may not. Please check with the facility beforehand.

Where can I play?

Currently you are able to play at any facility that has an E6 Connect Compatible simulator w/ E6 Connect installed.  Below is a list of currently compatible simulators. Please note that PinSeeker is only available in select jurisdictions. Please check out Tournament Rules at http://www.pinseekergame.com.

TruGolfErnest SportsFlightScopeForesight
SkyTrakTrackManUNEEKORGPRO
GSAGTSPro Tee UnitedPro Sim
Tittle XWRGGreen JoyPremier Divot Action
Sports CoachWindriderWiz Golf 
K-Golf

Prizes and Payouts

Will I lose my amateur status if I take funds from PinSeeker?

https://www.usga.org/content/usga/home-page/rules/rules-of-amateur-status.html#!rule-03

Currently, the short answer is yes. As of now, according to the USGA, any golfer participating in a competition for cash prizes forfeits amateur status.  Further, any golfer who wins more than $750 in merchandise, prizes or prize vouchers forfeits amateur status, 

https://www.usga.org/content/usga/home-page/rules-hub/amateur-status/amateur-status-faq-d8bb60a9.html

An exception to this rule is Rule 3-2b regarding hole-in-one’s.  Currently, there is no limit to the prize value you can receive for getting a hole-in-one.

As of January 1, 2022, a new and exciting rule will take effect.  PinSeeker will be exempt from this rule as the new provision will be added limiting the rule to “tee to hole golf competition involving a score for a hole”.

(https://golfweek.usatoday.com/2021/02/22/usga-amateur-status-expenses-sponsorship-professionalism/)

When will I receive my payout?

Our payout process takes 2-3 weeks after we receive specific information from you.  Our Payout team will send you an email requesting the additional information.

Does PinSeeker have a Hole-in-One prize?

Yes, PinSeeker will offer prizes in the form of cash and/or sponsored prizes depending on the tournament.  See the rules and regulations section for more details.

When will I receive my prize?

Our fulfillment process takes 2-3 weeks from receipt of order.  You will receive an email notification when you have won a prize.  Please follow the instructions in the email to begin this process

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