Frequently Asked Questions

It is the shortest distance to the pin from each player’s best ball that has come to rest on the green’s surface to determine the leader-board positions.  It is a line of site measurement provided by E6 Connect.

Each tournament hosted on PinSeeker is typically around 5-8 shots per tournament. Most players can play a tournament in less than 5 minutes.

A golf simulator is a piece of hardware combined with software that allows you to simulate the game of golf. 

A more detailed description: A technologically advanced machine that can sense, record, and analyze your swing and show you results like club speed, clubface angle and impact, club path, ball path, ball speed, horizontal and vertical launch angle, spin, and so on with simulator mats, sonic sound system, optical sensor system, radar, ball tracking system, and cameras.

Every simulator captures and senses these data points a little differently so it is important to get to know how your simulator works best with lighting, positioning, and so on.

There are a variety of manufacturers of golf simulator hardware.  Several of those manufactures utilize E6 Connect software as the driving engine.

E6 CONNECT is an added feature on the E6 platforms that allows players to better track their stats, improve their game, and play golf courses around the world. To learn more, go to https://e6golf.com/. 

Currently you are able to play at any facility (public or private) that has an E6 Connect Compatible simulator w/ E6 Connect installed.  Below is a list of currently compatible simulators. 

The speed of the greens vary per tournament.  We use the terminology slow, medium, fast to indicate speed.  Slow is 8 or less, medium is 9-10, fast is 11 or higher.

Only shots that come to rest on the green’s surface (not fringe, fairway, rough, or hazard) will be considered eligible to win (Identified in the definition of OB). In some cases when the pin is tucked tight on the green, you may hit a close one (good for you!), but still may not be eligible to win and will be considered OB per tournament rules. While you may not have an eligible shot, we will still show your best shot distance on the leader-board with the OB indicator.

OB means out-of-bounds. PinSeeker rules state that a ball must be on the green in order to be eligible to participate in the tournament. This does not always mean you were out-of-bounds for the hole. However, you are OB for the hole, per tournament rules, if your ball doesn’t come to rest on the green.

There are a couple of reasons that a shot may not register with PinSeeker.

Simulator Hardware

Depending on the type of simulator hardware that you are using and the technology used within the simulator, there may be instances where a shot was not recognized due to many factors. Check with your simulator company to understand why this may be the case.

Connection Issues

In the case where your local network may lose connectivity, this could cause issues with E6 Connect not being able to read the shot data from the hardware as well as PinSeeker not being able to read the shot data from E6 Connect. 

Some simulators are not registered therefore our system is incapable of locating them. In cases where you find a simulator that is unregistered check to see if the location operates the E6 Connect with the Pinseeker Game. This includes private simulators that may have the ability to play PinSeeker. In this case, simply click Continue to play.

PinSeeker is only available in select jurisdictions. Please check www.pinseekergame.com or contact [email protected] if you are located in a legal jurisdiction but unable to play.

Your camera is only used to enter into the tournament by recognizing the QR code.  Otherwise, you can type in the 6 digit code, located on the screen directly into your phone.

Download the PinSeeker Game app on your smartphone.  Confirm your simulator is a sim eligible for E6 Connect. Make sure you have download the latest version of E6 Connect that contains the PinSeeker game. If you do not have a simulator, locate one nearby that has E6 Connect. Finally, you will navigate to the active tournaments on the app and select “Enter the tournament”.  From there follow the on-screen prompts to enter the tournament.

No, the Demo version of E6 Connect contains access to the full version of the PinSeeker game.

No, there is no charge to host PinSeeker on your simulator.  You can download E6 Connect Demo version.  It has limited games and courses but the full game of PinSeeker is accessible in this version.

The main requirement is that your simulator is compatible with E6 Connect software. For a list of compatible simulators, please go to https://e6golf.com/.  If you don’t see your simulator on the list, please contact our support team at [email protected].  After you have confirmed your simulator is compatible with E6 Connect, you must download the latest version of E6 Connect that includes the PinSeeker game.  Finally, you must have the app downloaded on your smartphone (Apple, Android).

 Below is a list of currently compatible simulators. 

First you must ensure your simulator is compatible with E6 Connect software.  Second, you must install E6 Connect’s latest version of software.  You are able to use the demo version if you don’t have a current license.  Third, you must install the app on your smartphone.

PinSeeker is a game of skill; however, some states do not allow monetary prizes to be paid to players for a variety of reasons, including if there is any element of chance or if the player must exert effort to play. In those states, PinSeeker can only offer the free tournaments.

Legally, you must be 18 years old or older to win a monetary prize.

Some facilities may supply a rental set of clubs for you to use and some may not. Please check with the facility beforehand.

Currently you are able to play at any facility that has an E6 Connect Compatible simulator w/ E6 Connect installed.  Below is a list of currently compatible simulators. Please note that PinSeeker is only available in select jurisdictions. Please check out Tournament Rules at http://www.pinseekergame.com.

https://www.usga.org/content/usga/home-page/rules/rules-of-amateur-status.html#!rule-03

Currently, the short answer is yes. As of now, according to the USGA, any golfer participating in a competition for cash prizes forfeits amateur status.  Further, any golfer who wins more than $750 in merchandise, prizes or prize vouchers forfeits amateur status, 

https://www.usga.org/content/usga/home-page/rules-hub/amateur-status/amateur-status-faq-d8bb60a9.html

An exception to this rule is Rule 3-2b regarding hole-in-one’s.  Currently, there is no limit to the prize value you can receive for getting a hole-in-one.

As of January 1, 2022, a new and exciting rule will take effect.  PinSeeker will be exempt from this rule as the new provision will be added limiting the rule to “tee to hole golf competition involving a score for a hole”.

(https://golfweek.usatoday.com/2021/02/22/usga-amateur-status-expenses-sponsorship-professionalism/)

Our payout process takes 2-3 weeks after we receive specific information from you.  Our Payout team will send you an email requesting the additional information.

Certain indoor golf facilities have promotional activities related to Hole-in-One(s) and are handled on a case-by-case basis. PinSeeker’s tournament prizes and payouts change frequently to create a fun and engaging game experience. Unless specified explicitly, Hole-in-One(s) will NOT be entitled to additional prizes.

Our fulfillment process takes 2-3 weeks from receipt of order.  You will receive an email notification when you have won a prize.  Please follow the instructions in the email to begin this process